Innovation Hub

Got feedback? Chat with our product team directly via the store’s bottom-left chat bubble!

Roy from UK on November 14, 2024

RO

…due to the saddle overhang at the rear, we couldn’t fit the bag into the bracket...My suggestion is that an optional extension be made available. This just needs a male to female connection...I realise this doesn’t represent the majority of saddles, but they are clearly out there, especially on carbon bikes.

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EC

Our solution is to change the support rod from the originally single-length design to a two-stage telescopic structure. This new design allows for a total extension of 3 cm, providing better compatibility with various saddle positions. This enhancement has been implemented in the latest production batch.

Orestis from Japan on June 4, 2025

OR

1st feedback: The other problem are the two straps from the shoulder pads that are hanging loose, and often get tangled in the wheels. I have to remember to wrap them before taking off so they don't hang loose as they do by default. This needs to have a design pass so they lock somewhere in place.

2nd feedback: ...thank you for the tip about using the rubber bands (what we called elastic loops) on the hanging straps. I hadn't noticed them, I wonder if it's common oversight. If it's common, one suggestion is to have these rubber bands be a different color so they're more easily noticeable.

EC

For the 1st feedback: Regarding the potential risk of the straps getting entangled in the bike's rear wheel, each strap comes with an elastic loop designed to secure any excess length, preventing it from drooping and making contact with the rear wheel.

For the 2nd feedback: The suggestion regarding the visibility of the loop is great. We have switched the black elastic loops to light gray ones to enhance their visibility. In the future, we will design specific loops that are more aesthetically pleasing and aligned with our brand.

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Angus Milton on May 2, 2025

AN

Weight distribution surely an issue?

EC

We understand users' concerns about load capacity and safety. Before launch, EasiCyco tested various load-bearing solutions and chose the telescopic support rod with buckle connection for its superior performance. The EasiCyco documentation states a maximum load of 15 kg, but our team has tested it far beyond that. In the video below, our founder Joe sits directly on the backpack, supported only by the rods, which can hold over 80 kg. Additionally, buckle connections provide extra stability and safety during daily use.

Ken Li from San Francisco on April 12, 2025

KE

... installation of the parts under the saddle is too complicated...

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EC

EasiCyco made two upgrades: 1. Redesigned for fewer screws, making installation easier. 2. Changed the material from steel to aluminum.

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Mike Sartor from May 5, 2025

MI

How quickly are you going to get fed up of hitting it with your leg when you mount/dismount?

EC

EasiCyco positions the backpack behind the saddle, offering the following advantages: 1. Remove burden from shoulders; 2. No rear rack required; 3. Minimal impact on handling. To fully realize these benefits, riders accustomed to traditional cross-style mounting may find the placement of the backpack somewhat unfamiliar. Therefore, EasiCyco has developed tips to facilitate smoother mounting and dismounting. We encourage users to try the product and experience the three mentioned advantages during hours of riding by adapting to a new mounting and dismounting solution that can be completed in seconds.

Lip from USA on August 13, 2025

LI

The connector button is hard to press.

EC

Thank you all for your valuable feedback! During the trial stage, we received reports from some users that the clamp connector button feels a bit difficult to press. To address this, we have provided a specific solution in the user manual: “Press the button on the clamp connector to pull the support rod out of the connector. Note: The support rod can be pulled out easily when it reaches the end of the connector; therefore, users should push the backpack toward the seat post until it can move no more before pressing the button on the connector.” Please kindly note: Push the rod to the end before pressing the button.

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Nomio Kenny.S from UK on May 5, 2025

NO

This will damage your carbon seatpost？

EC

The carbon fiber seatpost has excellent bending resistance but honestly is weaker under compression. Based on our tests, we recommend a maximum screw torque of 4 Nm for round carbon fiber seatposts. Additionally, please use the thicker rubber pads from the two sets provided. Check out the video below.

Jan Boubik from German & Yann Samson from USA on May 18, 2025

JY

1.Is the Easicyco deficiencies system compatible with a "D-fuse" saddle on Giant bikes? (round tube with a "flattened" side)

EC

Indeed, the current version was developed for round seatposts. We appreciate that some users with non-round seatposts (e.g., D-shape or aero posts) are trying it out. However, we want to remind you: Non-round seatposts may result in a smaller contact area, especially for carbon posts. Please be very cautious when tightening the screws—use the thicker rubber pads and keep the torque below 4 Nm (possibly even less). For D-shape seatposts, which are close to a round shape, the current design is likely compatible. However, aero posts require a special design that is currently under development. Due to the various shapes, we expect to release it by the end of this year or early next year. We will offer a free replacement for customers who have already purchased, with only the shipping costs to be covered.

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Leeanthony Ortiz from USA on May 18, 2025.      

LE

Bad throws bike off balance to much work for biker I rather my backpack on my back

EC

This is a common concern among users since the backpack may appear a bit high visually. However, rest assured that the design has undergone over a decade and 30,000km of real-world testing including the prototype phase. The backpack’s center of gravity is very close to the rider’s, often making them forget it's even there.

At the 2025 Otter Festival in the U.S., we interviewed users about their genuine experiences with videos below. Additionally, founder Joe tested the backpack's load capacity, stability, and handling with a 15kg load, sharing his insights at the end of the second video.

We highly encourage EasiCyco users to share their honest experiences on social media. If you notice any shortcomings, we would be delighted to hear and improve our products.