Warranty

Easicyco is committed to providing you with high-quality products and excellent service.

Warranty Coverage

If your backpack is found to have issues due to material defects or manufacturing errors, we will provide a free replacement with a brand-new backpack.

Non-Warranty Cases

The following situations are not covered under our warranty policy:

• Wear and tear or damage caused by customer negligence;
• Improper use or failure to follow product assembly instructions;
• Third-party interference or unauthorized repairs;
• Product defects caused by improper storage or environmental factors.

Warranty Claim Process

If you believe your product qualifies for warranty coverage, please contact our customer service team and provide relevant evidence (such as photos or videos). We will verify the issue and process your claim as soon as possible.

Thank you for your trust and support in Easicyco!